AniHalo Shipping Policy

Last updated: July 18, 2026

Thank you for shopping with AniHalo. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking, and what to do if there is an issue with your delivery.

Order Processing

Orders are typically processed and dispatched within one business day.

Orders placed on weekends or public holidays may be processed on the following business day.

Processing time refers to the time required to prepare and dispatch your order. It does not include the time required for the carrier to deliver the package.

Estimated Delivery Time

Estimated delivery is 6–12 business days after dispatch.

Business days do not include weekends or public holidays.

Delivery estimates are not guaranteed delivery dates. Delivery may occasionally take longer because of carrier delays, weather conditions, customs procedures, high seasonal demand, an incomplete address, or other circumstances outside our direct control.

If your order has not arrived after the estimated delivery period, please contact us at info@anihalo.com so that we can investigate.

Shipping Charges

Any applicable shipping charges are calculated and displayed at checkout before payment.

We will not charge a shipping fee that was not disclosed before the order was completed.

Order Tracking

When tracking is available, tracking information will be sent to the email address provided during checkout after the order has been dispatched.

Tracking updates may take several business days to appear after the shipping confirmation is issued.

In some cases, an order may be delivered in more than one package. Separate tracking information may be provided for each package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your address carefully before completing your purchase. If you notice an error, contact us immediately at info@anihalo.com.

We will make reasonable efforts to update the address, but an address change cannot be guaranteed after an order has entered processing or has been dispatched.

If a package is returned because the address supplied by the customer was incomplete or incorrect, additional shipping charges may apply before it can be shipped again.

Lost, Missing, or Delayed Packages

If tracking indicates that your order is delayed, missing, or delivered but you have not received it, please:

1. Confirm that the shipping address on your order is correct.
2. Check around the delivery location and with other members of your household.
3. Contact the carrier when carrier information is available.
4. Contact us at info@anihalo.com.

We will review the tracking information and work with the carrier to determine an appropriate solution.

Nothing in this section limits any rights or remedies available under applicable consumer-protection laws.

Damaged Packages or Incorrect Products

Please inspect your order shortly after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact info@anihalo.com as soon as possible.

Include your order number and clear photographs or videos of the product and packaging. We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable law.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Charges collected directly by AniHalo will be displayed at checkout. Any additional charges imposed by local authorities or carriers may be the customer’s responsibility unless applicable law requires otherwise.

AniHalo does not control customs processing times or charges imposed by government authorities.

Order Changes and Cancellations

You may request to cancel an order before it has been fulfilled or dispatched.

Contact us as soon as possible at info@anihalo.com. We cannot guarantee that an order can be changed or cancelled after processing has begun.

This does not affect any mandatory cancellation rights provided by applicable consumer-protection laws.

Contact Us

For questions about shipping or delivery, contact:

Email: info@anihalo.com
Business: AniHalo
Location: Montreal, Quebec, Canada
Website: anihalo.com