AniHalo 30-Night Trial, Return and Refund Policy

Last updated: July 18, 2026

At AniHalo, we want you to have enough time to properly test your product. Eligible physical products purchased directly from anihalo.com are covered by our 30-Night Trial, subject to the conditions below.

30-Night Trial

You have 30 calendar days from the date your order is delivered to request a return.

During this period, you may open, install, and reasonably test the product to determine whether it is suitable for your needs. Normal signs of careful testing will not automatically make the product ineligible for return.

To qualify for a return:

• The return request must be submitted within 30 calendar days of delivery.
• The product must have been purchased directly from anihalo.com.
• The product must be returned with its main components, accessories, manuals, and other included items.
• The product must not have been intentionally damaged, altered, excessively worn, or used in a manner inconsistent with its instructions.
• You must provide your order number or another valid proof of purchase.

The original packaging should be included whenever reasonably possible. However, opening the packaging and reasonably testing the product during the 30-Night Trial will not automatically make it ineligible for return.

How to Start a Return

To request a return, contact us at:

info@anihalo.com

Please include:

• Your full name
• Your order number
• The product you wish to return
• A brief explanation of your return request

We will review your request and provide instructions on how and where to send your return.

Please do not send a product back before receiving return instructions from us. Returns sent without prior authorization may be delayed or may not be identifiable.

Return Shipping

For returns made under the 30-Night Trial because the customer changed their mind or determined that the product was not suitable, the customer is responsible for return shipping costs.

If the product received is confirmed to be defective, damaged, incomplete, or different from what was ordered, AniHalo will cover the reasonable cost of the approved return or provide another appropriate solution.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been completed.

AniHalo is not responsible for return packages that are lost or damaged while being shipped back to us when the customer arranged the return shipment.

Damaged, Defective, or Incorrect Products

Please inspect your order shortly after delivery.

If your product arrives damaged, defective, incomplete, or incorrect, contact us at info@anihalo.com as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product
• Photographs of the packaging when relevant

Damage to the exterior shipping package alone does not necessarily mean that the product itself is damaged. However, we recommend photographing any visible shipping damage before opening the package.

After reviewing the issue, we will provide an appropriate solution depending on the circumstances. This may include replacement parts, a replacement product, store credit, or a refund.

Nothing in this section limits any mandatory rights or remedies available under applicable consumer-protection laws.

Promotional Orders, Discounts, Bundles, and Free Gifts

Products purchased during a sale, with a discount code, or as part of a promotional offer remain eligible for the 30-Night Trial unless a different condition was clearly disclosed before purchase and is permitted by applicable law.

For bundles, multi-unit offers, Buy One Get One promotions, or similar offers, all products included in the promotion must normally be returned to qualify for a full refund.

If only part of a bundle or multi-unit offer is returned, the refund may be adjusted to reflect the regular price of the products that are kept.

Free gifts and bonus products have no separate cash value. If an order associated with a free gift is returned, the free gift must also be returned unless our customer service team confirms otherwise.

A refund will never exceed the amount originally paid for the returned product or order.

Non-Returnable Items

The following items cannot be returned under our voluntary 30-Night Trial:

• Gift cards
• Products not purchased directly from anihalo.com
• Products that have been intentionally damaged, modified, or misused
• Products returned with major components or accessories missing
• Products showing excessive damage or wear beyond reasonable testing
• Items for which the return request was submitted after the applicable return period

These exclusions do not limit any mandatory rights available under applicable consumer-protection laws.

Exchanges

We do not currently offer standard exchanges for change-of-mind returns.

The quickest way to obtain a different product is to return the eligible product and place a new order after your return request has been approved.

If your product is defective, damaged, incomplete, or incorrect, contact us at info@anihalo.com. Depending on the circumstances, we may provide replacement parts or a replacement product.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank, credit-card company, or payment provider may require additional time to process and display the refund.

Unless otherwise required by applicable law:

• Original shipping charges are non-refundable for voluntary or change-of-mind returns.
• Return shipping costs are non-refundable when the customer is responsible for the return.
• Customs duties, import taxes, brokerage fees, and similar third-party charges are non-refundable by AniHalo.
• No refund will exceed the amount originally paid for the returned product.

We may refuse or reduce a voluntary refund when a returned product does not meet the conditions of this policy, including cases involving intentional damage, misuse, unauthorized alteration, excessive wear, or missing major components.

If more than 15 business days have passed since we confirmed that your refund was approved, contact us at info@anihalo.com.

European Union Right of Withdrawal

Customers in the European Union may have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, contact us at info@anihalo.com before the withdrawal period expires and clearly state your decision to withdraw from the purchase.

Unless AniHalo has agreed to cover the cost or applicable law provides otherwise, the customer is responsible for the direct cost of returning the goods.

Customers may inspect and handle the product only to the extent reasonably necessary to determine its nature, characteristics, and functioning. The customer may be responsible for any diminished value caused by handling beyond what is reasonably necessary.

For eligible European Union withdrawals, we will reimburse payments as required by applicable law, including standard outbound delivery charges where required. Additional costs resulting from the selection of a premium or expedited delivery method may not be refundable.

We may withhold the refund until we have received the returned goods or until the customer provides evidence that the goods have been returned, where permitted by applicable law.

Certain legal exceptions may apply, including for clearly personalized products, sealed goods that cannot be returned for health or hygiene reasons after being unsealed, and rapidly perishable goods.

The European Union generally provides a 14-day withdrawal period for eligible distance purchases, subject to conditions and exceptions.

Statutory Consumer Rights

This policy provides an additional voluntary return option and does not replace, restrict, or exclude any rights or legal guarantees available under applicable consumer-protection laws.

Where applicable law provides greater rights or requires a different remedy, the applicable legal requirements will prevail.

Contact Us

For questions about returns or refunds, contact:

Email: info@anihalo.com
Business: AniHalo
Location: Montreal, Quebec, Canada